SHIPPING & RETURNS
Shipping Policy
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After successfully placing an order you will receive an email confirming that your purchase was processed. The processing period takes approximately 48 hours. Once your order has shipped, after the processing period, you will receive a second email with a confirmation of shipment that includes a tracking number that can be used to track your package.
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DOMESTIC SHIPMENTS
Orders will be shipped via USPS standard mailing, which will take approximately 2-3 business days to be delivered (this does not include the processing period). A tracking number will also be sent upon shipment to the email address provided during checkout.
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INTERNATIONAL SHIPMENTS
International orders are shipped via USPS standard international mailing, which will take approximately 7-21 business days to be delivered (this does not include the processing period). International customers will be provided with a customs number that can be used to track orders up until the package leaves US customs.
International orders 5 pounds and over will be shipped via International Priority mailing, which takes approximately 10 business days to be delivered, and a tracking number will be provided.
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ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.
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All orders are shipped within 48 hours NOT including weekends.
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If the postal service returns a package to us because an invalid address was provided or the package was not claimed, we will contact you and schedule a re-delivery at your expense. Re-delivery shipping fees will equal the exact dollar amount needed to ship the package. Once repayment shipping fees have been received, your package will be re-shipped the next business day. Original shipping fees are non-refundable, as the postal office will not reimburse us for re-shipping your package.
Return & Exchange Policy
RETURNS:
You have 30 days to return your item in its' original packaging. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund.
You will be responsible for paying for your own shipping costs for returning your item, unless the item shipped is incorrect or damaged. Shipping costs are non-refundable.
To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging.
ALL accessories and sales items are non-returnable and non-refundable.
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to confirm that we have received your returned item and that you are being refunded. Please allow 1-2 weeks for your confirmation email and refund. Please mail all returns to the address provided on your original receipt with the attention to "Returns". If you do not happen to have the original receipt and need our address, please email roadlifeapparel@hotmail.com with your order #.
EXCHANGES:
You have 14 days to exchange your item. We do not cover shipping costs to exchange your item unless the item is damaged or you received the wrong item. You must write your order number on your package, a note explaining the reason for your exchange, and include your receipt inside. Please mail all exchanges to the address provided on your original receipt with the attention to "Exchanges".
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